FREQUENTLY ASKED QUESTIONS
π Ordering & Customization
β€ How do I place a custom order?
Placing a custom order is easy! Simply choose your product, customize the available options, and upload any necessary artwork (if required). Need assistance? Contact us!
β€ Can I request a custom design?
Yes! We offer fully custom designs, whether you have a concept in mind or need help creating something unique. Reach out for design assistance.
β€ What file formats do you accept for custom prints or engravings?
We accept PNG, JPG, SVG, PDF, and vector files for most custom prints. If you're unsure, send us your file, and we'll check it for you.
π Shipping & Processing Times
β€ How long does it take to process and ship my order?
Ready-to-ship items: 1-3 business days
Personalized/custom items: 5-7 business days
Bulk orders: 7-10 business days (or longer depending on complexity)
β€ Which shipping carriers do you use?
We ship via USPS, UPS, and FedEx, offering standard and expedited options at checkout.
β€ Do you offer international shipping?
Yes! International orders are welcome, but shipping times and costs vary by location.
π Returns & Refunds
β€ Do you accept returns or exchanges?
For non-customized, regularly stocked items, we can allow returns or exchanges under the following conditions:
β Eligibility for Returns:
- Must be unused, in original packaging
- Request must be made within 7 days of delivery
- Customer is responsible for return shipping unless the item is defective or incorrect
π« Non-Returnable Items:
- Custom-made or personalized products (unless defective)
- Clearance or final sale items
π Defective or Incorrect Orders:
Regardless of whether the item is custom or non-custom, if it arrives damaged, defective, or incorrect, we will replace it at no cost to the customer. They should contact us within 7 days and provide photos for verification.
β€ What if my order arrives damaged or incorrect?
We stand by our quality! If your order arrives damaged or incorrect, please contact us immediately with photos, and weβll make it right.
π¦ Bulk & Business Orders
β€ Do you offer bulk discounts?
Yes! Bulk pricing is available on select products. Discounts are automatically applied when purchasing multiple items. Need a custom bulk order? Contact us for a quote.
β€ Can you handle large business orders?
Absolutely! We specialize in corporate branding, team merchandise, promotional products, and event items. Send us your requirements, and we'll assist you with bulk production.
π οΈ Product Care & Materials
β€ How do I care for my custom apparel or accessories?
Garments: Wash inside out in cold water, tumble dry low or air dry. Avoid direct ironing on prints.
Drinkware & Hard Goods: Hand wash recommended for longevity, though many are dishwasher-safe.
Engraved Items: Wipe with a damp clothβavoid harsh chemicals.
β€ What materials do you use for patches, engravings, and prints?
We use high-quality leatherette, genuine leather, acrylics, metal, and premium fabrics depending on the product. Check individual listings for material details.
π§ Contact & Support
β€ How can I reach you if I have a question?
You can contact us via email, contact form, or direct message on our website.
β€ Do you have a physical store?
At this time, we operate online only but ship orders across the U.S. and internationally! We do offer local pickup in some circumstances. Please contact us if you require a local pickup.
Get in touch
Have questions about your order, or a general enquiry?